What Our Clients Are Saying
A secret weapon to have on team: these guys can make you look good! As a Controller/CFO for a manufacturer & distributor, I always relied on Urban IT for their fast intervention and immediate action: the caliber of the IT professionals is top notch. When financial data is at stake it has been a breeze to see how Urban IT resolves any server or computer issues. I have been impressed with their "on-the-spot" response. With 39 computers, 2 servers, up and running, both Apple and Windows, Point-of-Sale (POS) Software at 5 separate electronic locations, plus a Web Store, all working like a dream - thanks to Urban IT. I highly recommend them.
I have had a service contract with Urban IT for over 4 years and I must say that the service has been outstanding! My accounting firm, based in Woodland Hills, has 3 network servers - data, email, and telephone - plus 14 PCs. Most of the PCs are hard-wired but a few use a wireless connection. When my email server crashed, Urban It promptly showed up to deal with this emergency. They signed me up with a web-based Exchange system and were able to restore my email services fairly quickly. Urban It then repaired the email server and are currently using it as a local backup for my data, in addition to a backup in the cloud. I am grateful for their service. If you need fast, reliable, reasonable, and excellent computer repair service, they are the one to call.
I work as an office manager in Sherman Oaks, and heard of Urban IT, Inc through this very website. All the computers in the office needed to be upgraded to Windows 7, so I called Urban IT. Not only were they fast and efficient, they were also genial and humorous. Since then I have used them again when our server in the office crashed and I have used them for my personal computer as well.
URBAN I.T. is such a great company! I had a big problem with our computers at my office; I mean it was a mess. I warned Nate it was awful; but he and Brian agreed to take it on. Thank goodness!! They had to clean every computer up. We had viruses and malicious stuff going on; our computers would hardly run. However, because of Nate and his dedication, they solved ALL my problems. They fixed everything; but they continued to monitor our computers remotely for days. Our previous IT guy made such a mess and refused to give me our log in information for our server; it made their job very difficult. They are FANTASTIC!!! DEDICATED!!! HONEST!!! I sincerely can't say enough about URBAN I.T. They still check in on me, all the time. I see that they are logged in, from time to time, to make sure we are still good. They are fair about billing and never charged anything that wasn't discussed with me first. I highly recommend them; you won't ever be sorry. Great work ethics; that's for sure.
Nate at Urban I.T. helped me out. I called in an emergency and received a call right back. I explained my external hard drive had crashed...he came by my office and picked up the drive. The next day I received a call saying the data was there but I needed a higher level clean room than they had. He game me the name of another business who recovered all of my data. Totally took me by surprise, what an honest company! Oh....and he did all of this for FREE!
I opened up my business and was in a rush to buy computers. Like many people I had very little choice and ended up with a Windows 8 computer that I bought from Fry's and absolutely hated! I contacted Urban IT to see what they can do and boy am I happy I did! They set me up with a Windows 7 computer which is extremely solid and reliable, and was surprisingly well priced. Nate even came to my office and helped me set it up at no extra charge. I run a serviced based business and really appreciate good customer support which i believe is lacking in a lot of new industries these days. Urban IT really does their job in that department and as a business owner it's VERY much appreciated. Highly recommended... Thanks guys!
The tech showed up on time, installed the new Dell PC, transferred my documents from the old computer, and connected my two printers. There were no issues! The PC worked great from the start, so I am a happy client!”
The service that I have been receiving from Urban IT in the past year and 1/2 has been outstanding. Very impressed by their quick intervention and dedication to keep our 39 computers and 2 servers up and running. The Techs are high caliber, very knowledgeable whether it's a PC Windows environment or Apple Mac (we had both). They maintained our e-commerce Web site as well and our retail Point-of-Sale computers. Nice people, easy to work with. Highly recommended.
I can't say enough about Brian Zander and Urban IT, Inc. I have used their services since 2005 and have been very pleased. Brian has always returned my emails and requests promptly and resolves my issues in a very timely manner. I highly recommend them for PC and MAC issues.
Brian and his team are true professionals. When our server crashed, I called Urban IT for help. The techs showed up within an hour, identified and replaced a bad part, and got my system up and running again. I am grateful to the quick response. As a result of this excellent service, I have also been using Urban IT to maintain my iMac which I have at home. Since then, I have also recommended Urban IT to my friends and business associates. I think that the techs at Urban IT are friendly, knowledgeable, and competent. I have 100% trust in that company.